Performance Improvement Interventions: Enhancing People, Processes, and Organizations through Performance Technology

Darlene M. Van Tiem, PhD, CPT, CPLP, is an associate professor emerita at the University of Michigan, Dearborn and faculty member of Capella University. Previously, Van Tiem served as Human Resources Training Director for Ameritech Yellow Pages and Curriculum Manager for General Motors Technical Curriculum.

James L. Moseley, EdD, LPC, CHES, CPT, is an associate professor at Wayne State University's College of Education Instructional Technology Program. In addition to teaching, he serves as both an internal and external consultant in program evaluation, performance improvement, and health education.