Knowledge for Action: A Guide to Overcoming Barriers to Organizational Change

UNCOVERING ROADBLOCKS TO IMPROVEMENT.

Ineffective Learning in Organizations.

Defensive Routines That Limit Learning.

DIAGNOSING AND INTERVENING IN THE ORGANIZATION.

Step One: Interview and Observe the Players.

Step Two: Organize the Findings for Learning and Action.

Step Three: Conduct Meaningful Feedback Sessions.

Step Four: Facilitate the Change Seminar with Live Cases.

USING KEY LEARNINGS TO SOLVE PROBLEM SITUATIONS.

Explosive Relationships: Stopping Button Pushing.

Mistrust: Overcoming Resentment and Rebuilding Trust.

New Team Leadership: Managing the Clash of Expectations andNeeds.

CEO's Performance Review: Getting Feedback from Below.

Managing Exchanges That Could Go Ballistic: Discussing andCorrecting Out-of-Control Routines.

Conclusion: A Model for Change and Improvement.

Appendix: Design Causality: Explaining, Acting On, and IntegratingDiverse Perspectives.