Groups That Work (and Those That Don't): Creating Conditions for Effective Teamwork

Introduction: Work Teams in Organizations: An Orienting Frameword.

TOP MANAGEMENT GROUPS: SETTING ORGANIZATIONAL DIRECTIONS.

Fairfield Coordinating Group (R. Eisenstat).

Corporate Restructuring Team (S. Cohen).

Hilltop Hospital Top Management Group (S. Cohen).

Summary: Top Management Groups (R. Eisenstat & S. Cohen).

TASK FORCES: ACCOMPLISHING ONE-SHOT PROJECTS.

The Students (C. Gersick).

The Bankers (C. Gersick).

Credit Analysis Team (M. Davis-Sacks).

Summary: Task Forces (C. Gersick & M. Davis-Sacks).

PROFESSIONAL SUPPORT TEAMS: PROVIDING EXPERT ASSISTANCE.

The Tracking Team (M. Davis-Sacks).

Fairfield Systems Group (R. Eisenstat).

Airline Maintenance Group (D. Denison).

Summary: Professional Support Groups (M. Davis-Sacks, et al.).

PERFORMING GROUPS: PLAYING TO AUDIENCES.

Detroit STring Quartet (T. Butterworth).

Children's Theatre Company (S. Friedman).

University Athletic Teams (W. Kahn).

New Haven Nighthawks (J. Wood).

Summary: Performing Groups (T. Butterworth, et al.).

HUMAN SERVICE TEAMS: TAKING CARE OF PEOPLE.

Operating Room Nurses (D. Denison & R. Sutton).

Midwest Federal Correctional Institution (A. Perkins & D. Abramis).

Mental Health Treatment Teams (R. Shaw).

Summary: Human Service Teams (A. Perkins, et al.).

CUSTOMER SERVICE TEAMS: SELLING PRODUCTS AND SERVICES.

Beer Sales and Delivery Teams (R. Saavedra).

Flight Attendant Teams (S. Cohen & D. Denison).

Summary: Customer Service Teams (R. Saavedra, et al.).

PRODUCTION TEAMS: TURNING OUT THE PRODUCT.

Compressor Team Start-Up (R. Eisenstat).

Airline Cockpit Crew (R. Ginnett).

Semiconductor Manufacturing Team (D. Abramis).

28. Summary: Production Teams Conclusion: Creating More Effective Work Groups in Organizations (J. Hackman).