Training for Impact: How to Link Training to Business Needs and Measure the Results

Part One: Moving from Activity Training to Impact Training .

1. The Training-for-Activity Trap.

2. The Training-for-Impact Approach.

Part Two: Creating Strategic Partnerships with Management.

3. Identifying Business Needs and Clients.

4. Forming a Collaborative Relationship with Clients.

5. Conducting Initial Project Meetings.

Part Three: Diagnosing Organizational Needs and Making TrainingDecisions.

6. Assessing Performance Effectiveness.

7. Analyzing Causes of Performance Gaps.

8. Tabulating, Interpreting, and Reporting Results toClients.

Part Four: Building Evaluation and Tracking Systems into TrainingPrograms.

9. Participant Reactions: Going Beyond "Smile Sheets".

10. Participant Learning: Assessing Development of Knowledge andSkills.

11. Behavioral Results: Evaluating Transfer of Learning to theJob.

12. Nonobservable Results: Identifying Changes in Values, Beliefs,and Cognitive Skills.

13. Operational Results: Measuring Impact on the Business.

Part Five: Using the Training-for-Impact Approach.

14. How and Where to Begin.