The Handbook of Crisis Communication

“The inherent fascination of an unfolding crisis combined with an engaging style make the handbook, although occasionally dense, a thoroughly engaging read and an essential resource for anyone interested in the field of crisis communication.  Summing Up: Highly recommended.  Students, upper-division undergraduate and up; researchers; faculty; professionals. ”  (Choice, 1 July 2012)

"This superb book reflects the scholarship, passion, and intellectual excitement that the field of crisis communication has generated during the past two decades.  Most importantly, this thoughtful work recognizes the genesis of crisis communication as a subfield of public relations and management, and its potential to stand as an independent and powerful arena for scholarship. The Handbook of Crisis Communication is likely to become an enduring landmark in an emerging but increasingly influential field." Donald Fishman, Boston College