Clients Driving Innovation

PREFACE - Peter Brandon.

PART I THE CONTEXT FOR INNOVATION .

What is the Broader Context within which Clients Operate?.

Chapter 1 A global agenda for revaluing construction: the client’s role - Peter Barrett.

Chapter 2 Revaluing construction: implications for the construction process - Graham M Winch.

Chapter 3 Is the client really part of the team? A contemporary policy perspective on Latham / Egan - John Hobson and Kenneth Treadaway.

What is the Position of Clients within the Development Process?.

Chapter 4 Enabling clients to be professional - Roger Courtney.

Chapter 5 Challenging the illusion of the all powerful clients’ role in driving innovation - Martin Sexton, Carl Abbott and Shu-Ling Lu.

Chapter 6 Reifying the client in construction management research? Alternative perspectives on a complex construct - Mike Bresnen.

Chapter 7 A proposed taxonomy for construction clients - Patricia Tzortzopoulos, Mike Kagioglou and Kenneth Treadaway.

What are the Client’s Roles and Responsibilities in Driving Innovation?.

Chapter 8 Clients’ roles and contributions to innovations in the construction industry: when giants learn to dance - Charles Egbu.

Chapter 9 Setting the game plan: the role of clients in construction innovation and diffusion - Kristian Widén, Brian Atkin and Leif Hommen.

Chapter 10 Clients as innovation drivers in large engineering projects - Roger Miller.

Chapter 11 Knowing differently, innovating together? Exploring the dynamics of knowledge creation across boundaries in clients’ design teams - Patrick S. W. Fong.

Chapter 12 The role of the client in the innovation processes of small construction professional service firms - Shu-Ling Lu.

Chapter 13 Client-oriented contractor innovation - Jan Bröchner.

What are the Appropriate Tools and Barriers to the Implementation of Innovation Practices?.

Chapter 14 Driving innovation in construction: a conceptual model of client leadership behaviour - Mohammed F. Dulaimi.

Chapter 15 Critical actions by clients for effective development and implementation of construction innovations - E. Sarah Slaughter and William L. Cate.

PART II THE INNOVATION PROCESS .

Chapter 16 Overcoming resistance to innovation: the integration champion in construction - Andreas Hartmann.

Chapter 17 Client-driven innovation through a requirements-oriented project process - John M. Kamara.

Chapter 18 Knowledge management supports clients driving innovation: two case studies - Marja Naaranoja, Päivi Haapalainen and Heikki Lonka.

Chapter 19 Implementing innovations in infrastructures for the built environment: the role of project developers, customers and users - Marcela Miozzo and Nuno Gil.

PART III MOVING IDEAS INTO PRACTICE .

What are the Policy Issues in Moving Ideas into Practice?.

Chapter 20 Client driven performance improvement strategies for the construction industry: development and implementation challenges - Aminah Robinson Fayek, Jeff H. Rankin and Ernie Tromposch.

Chapter 21 Public policy, clients and the construction industry - Eileen Fairhurst.

Chapter 22 Value for money versus complexity: a battle of giants in the public sector? - Erica Dyson.

How do Clients Move Ideas into Practice?.

Chapter 23 The role of the professional client in leading change: a case study of Stanhope plc - Colin Gray.

Chapter 24 Customer focus: time, the enemy of desire - a contractor developer perspective - Chris Woods.

Chapter 25 The role of the client in building site innovations - Frédéric Bougrain.

Chapter 26 A complex systems approach to customer co-innovation: a financial services case study - Robert Kay