The Guide to Getting Paid: Weed Out Bad Paying Customers, Collect on Past Due Balances, and Avoid Bad DebtISBN: 978-1-118-01161-4
Hardcover
224 pages
May 2011
 Other Available Formats: E-book
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Foreword Harry A. Strausser III ix
Preface xiii
Chapter 1 What Is Credit Management? 1
Chapter 2 How Credit Affects Business 65
Chapter 3 Effective Payment Arrangements 77
Chapter 4 Handling Customer Deductions 101
Chapter 5 Debt Collection Calls 109
Chapter 6 Using E-Mail in Collections 119
Chapter 7 Using Social Media in Collections 145
Chapter 8 Third Party Collection Services 157
Chapter 9 Debt Collection Laws, Rules, and Regulations 169
Conclusion 197
About theAuthor 201
Index 203
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