TouchPoints: Creating Powerful Leadership Connections in the Smallest of MomentsISBN: 978-1-118-00435-7
Hardcover
208 pages
May 2011, Jossey-Bass
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—Stephen M. R. Covey, Author of The New York Times and #1 Wall Street Journal bestselling book, The Speed of Trust
“TouchPoints treats the intersection between
leadership and interactions in a new, innovative way. Throughout
his impressive career, Conant has driven results and culture by
adhering to a set of core values. In this leadership perspective,
with co-author Norgaard, he offers an impatient call to
action and lessons to learn for all leaders and aspiring
leaders.”
—Charles H. Moore, Executive Director,
Committee Encouraging Corporate Philanthropy
“Great books on leadership can be inspirational or
instructive in a highly practical way. TouchPoints is both,
and enormously entertaining, to boot. If you aspire to have a
highly positive impact on any kind of organization – whether
it’s big or small, private or public – you must read
this book.”
—Jeffrey E. Garten
Professor and former dean, Yale School of Management
“TouchPoints is a vivid reminder that leadership is
a 24/7 role. Every human contact is an opportunity for leadership.
This book is required reading for current and aspiring leaders. It
will make you rethink how to approach the most demanding role of
the CEO.”
—Carlos Gutierrez, Former Secretary of Commerce and
Former Chairman and CEO, Kellogg Company
“Conant and Norgaard have captured the essence of great
leadership by emphasizing the importance of what happens every day
in both formal and informal interactions. All too often, leaders
fall short of their potential because they focus more on time
efficiency than personal impact. This book will convince you
that the latter is what matters most – and can help you make
it happen.”
—Jon Katzenbach, Senior Partner, Katzenbach Center at
Booz & Company
“Leadership at the top is tough, and getting it right
really matters. Every leader today struggles with the question,
“How can I have more impact in the midst of increasing
demands and uncertainties?” As Conant and Norgaard know, you
do it by managing your TouchPoints well – moment upon moment,
day upon day. Everyone who aspires to great and sustainable
performance must master this discipline.”
—Saj-nicole Joni, Confidential CEO advisor, and author
of The Right Fight
“As I read the book, I couldn’t help but remember a
mentor who guided my development, and while he never used the term
TouchPoints, his advice was all about TouchPoints, how to make the
most of them and how they, in turn, helped you make the
most out of your team. He would say, “It doesn’t matter
how trivial the associate’s question may seem… the fact
that they asked it means it is important to them. Take the time to
work it. Walk all three shifts on the factory floor; you will learn
more from that than what you read in the productivity reports. Make
yourself available 24/7. Care about people; they are the
business.” And so on. This book is all about effective
leadership, and effective leadership is what drives shareowner
value and career progression. It’s a read for
all.”
—Bill Perez, Retired President and CEO, William
Wrigley Jr., Former President and CEO, Nike, and Retired President
and CEO, SC Johnson