The Manager's Guide to Counselling at WorkISBN: 978-0-901715-70-8
Paperback
146 pages
January 1991
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Section One: What Counselling Is and How It Works.
2. The Background to Counselling.
3. The Three Phases of Couselling.
4. "Counsellors" and "Clients".
Section Two: The Skills of Counselling.
5. Active Listening
6. Respect
7. Genuineness.
8. Counsellor Qualities.
9. Techniques of Phase I.
10. Phase I Example.
11. What Phase II Does.
12. Second-Level Listening.
13. Other Skills of Phase II.
14. Cautions.
15. Phase II Example -- Connie.
16. Completing the Process.
17. The Skills of Phase III.
18. Phase III Example -- "Redundancy Counselling".
Section Three: Counselling and the Organization.
19. The Context of Counselling.
20. Role Conflict in Counselling.
21. Counselling Services.
Recommended Reading.
Index.
Related Titles
Organizational & Industrial Psychology
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