Building the Successful Veterinary Practice, Volume 2, Programs and Procedures

Preface;
Introduction;
The New American Veterinary Practice: Why It Requires as Much Training as Medicine and Surgery;
New Clients and Their Bond to the Practice: Getting Them and Ensuring Their Return;
Medical Records: Continuity of Care for Pride and Profit;
Using the Program-Based Budgeting Process;
Establishing a Community Market Niche: Internal Promotion Adds Value to Service;
Performance Planning in Lieu of Appraisals: Report Cards Are Dead-Say Thank You Specifically and Often;
The Future Is Leadership: Vision and Belief for Tomorrow;
Appendices: Internal Practice Promotion Ideas;
Recognition Program Inquiry;
Sample Medical Record Forms;
Veterinary Business Plan Development;
Fiscal Report Formats with Sample Budget Format;
Chart of Accounts;
Charts and Graphs for Fiscal Trends Assessment;
Supervisors-Planned Performance System;
Telemarketing Scripts.