Benchmarking in the Public and Nonprofit Sectors: Best Practices for Achieving Performance Breakthroughs, 2nd Edition

Patricia Keehley has more than 30 years of public and private sector management experience, including numerous benchmarking projects. She is the founder and president of the iKon Group, inc., a consulting firm specializing in providing performance improvement services to the public and nonprofit sectors. Formerly, she was assistant professor in the department of political science and criminal justice at Southern Utah University.

Neil N. Abercrombie is a policy analyst for the Utah League of Cities and Towns. His research focuses on municipal finance, local government management, and municipal government and nonprofit sector collaboration.