Human Factors in Project Management: Concepts, Tools, and Techniques for Inspiring Teamwork and Motivation

"This book will be a benchmark for those of us seriously striving to make the most of self-managed teams. Read this one with your notepad at hand."
—Norm Szydlowski, president and CEO, Colonial Pipeline Company

"An essential business guide for those committed to improving teamwork. Dr. Wong evaluates management styles, leadership skills, and conflict resolution, emphasizing the critical importance of positive, mutually beneficial interactions among team members as they pursue a common goal."
—Elizabeth M. Whelan, president, American Council on Science and Health

"Practical, insightful, and enlightening—a great resource for how teams should work and what to do if they don't."
—Carol J. Henry, vice president, Industry Performance Programs, American Chemistry Council

"This book is a great synthesis of many useful concepts and a must-read for anyone from the first-line supervisor to a CEO."
—Jeet S. Bindra, president, Global Refining, Chevron

"The days of the true autocrat are behind us. Here's today's how-to guide about leading and inspiring a team that cares about effort—and results!"
—Stephen A. Lundin, president and CEO, Alta Bates Summit Foundation

"Instead of a complex psychological methodology, Human Factors in Project Management is easy to follow with techniques that are instantly useful in furthering personal influence and improving project outcomes."
—Jim O'Donnell, vice president, MSI Learning; project management instructor, UC Berkeley Extension and San Francisco State University

"Human factors are too often overlooked as the 'soft skills' that are actually essential to develop and grow high-performance project teams—not anymore according to the words of wisdom espoused by Dr. Zachary Wong."
—Ray Ju, vice president programs, PMI Diversity SIG; leadership architect, Get IT LLC