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How to Talk to Customers: Create a Great Impression Every Time with MAGIC

ISBN: 978-0-7879-8752-7
Hardcover
224 pages
March 2007, Jossey-Bass
List Price: US $22.95
Government Price: US $13.26
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How to Talk to Customers: Create a Great Impression Every Time with MAGIC (0787987522) cover image
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.

For more on this book, visit www.howtotalktocustomers.com

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