How to Talk to Customers: Create a Great Impression Every Time with MAGICISBN: 978-0-7879-8752-7
Hardcover
224 pages
March 2007, Jossey-Bass
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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Filled with case studies and anecdotes, How to Talk to
Customers demystifies the most critical aspect of customer
service: conversations employees have every day with customers. In
this must-have resource, Diane Berenbaum and Tom Larkin outline a
proven system based on their MAGIC customer service training
program. MAGIC, which stands for Make A
Great Impression on the Customer, can help
anyone become the type of communicator that makes their customers
feel special.
For more on this book, visit www.howtotalktocustomers.com