Michael Allen's 2008 e-Learning Annual

Michael W. Allen (Editor)

ISBN: 978-0-7879-8743-5

Hardcover

368 pages

March 2008, Pfeiffer

Michael Allen's 2008 e-Learning Annual (0787987433) cover image

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e-learning Demos Client: California Commission on Peace Officer Standards and Training (POST) Course: Law Enforcement Response to Terrorism The Challenge Given the current climate surrounding terrorism, The California Commission on Peace Officer Standards and Training needed a new and engaging learning solution that would reach peace officers throughout the state of California, as there is tremendous need to raise awareness of terrorism issues and to provide law enforcement with concrete strategies to address them. The Solution A program that focuses on engaging, relevant, and behavior-changing learning experiences, providing peace officers with concrete strategies they can apply in the field to prevent, disrupt and respond to terrorist attacks. View the Course Client: Manpower Inc. Course: Manpower Sales Personnel The Challenge Train field sales representatives to learn and implement a six-step sales process for temporary staffing services. The Solution The learning solution provides a simulated conversation with engaging questioning and rich feedback through customer comments, thoughts, body language, motivation measures, and expert coaching. Four, three-part conversations provide realistic application practice for the sales process. View the Course Client: Motorola, Inc. Course: Moto Q&trade 9m Learning Program The Challenge Teach retail sales representatives how the Q is differentiated from other mobile devices and how to translate this to the customer to increase sales. The Solution Present the features of the Q in an engaging manner to help build mind share with the sales reps and provide opportunities for the sales reps to practice translating key features to benefits for their customers. View the Course Client: Expedia, Inc. Course: New York City Destination Learning The Challenge Improve travel phone consultants' knowledge and customer service skills regarding relevant details about primary travel destinations like New York City. The Solution Provide simulated challenges and tools to research and learn key elements of a destination. View the Course Client: Union Bank of California, N.A. Course: Frontline Loss Prevention The Challenge A web-based learning solution was needed to provide continual learning reinforcement to a wide geographic distribution of employees (tellers and financial services staff) regarding customer fraud and loss prevention. The Solution This solution allows employees to identify a range of loss-related activities and practice appropriate actions. Short, simulated practice modules are a key design feature in enabling employees to apply and refine their skills while on the job. View Module: Identifying the Presenter View Module: Check Negotiability	25.00 KB	Click to Download

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e-learning Demos

Client: California Commission on Peace Officer Standards and Training (POST)

Course: Law Enforcement Response to Terrorism

The Challenge

Given the current climate surrounding terrorism, The California Commission on Peace Officer Standards and Training needed a new and engaging learning solution that would reach peace officers throughout the state of California, as there is tremendous need to raise awareness of terrorism issues and to provide law enforcement with concrete strategies to address them.

The Solution

A program that focuses on engaging, relevant, and behavior-changing learning experiences, providing peace officers with concrete strategies they can apply in the field to prevent, disrupt and respond to terrorist attacks.

View the Course

Client: Manpower Inc.

Course: Manpower Sales Personnel

The Challenge

Train field sales representatives to learn and implement a six-step sales process for temporary staffing services.

The Solution

The learning solution provides a simulated conversation with engaging questioning and rich feedback through customer comments, thoughts, body language, motivation measures, and expert coaching. Four, three-part conversations provide realistic application practice for the sales process.

View the Course

Client: Motorola, Inc.

Course: Moto Q&trade 9m Learning Program

The Challenge

Teach retail sales representatives how the Q is differentiated from other mobile devices and how to translate this to the customer to increase sales.

The Solution

Present the features of the Q in an engaging manner to help build mind share with the sales reps and provide opportunities for the sales reps to practice translating key features to benefits for their customers.

View the Course

Client: Expedia, Inc.

Course: New York City Destination Learning

The Challenge

Improve travel phone consultants' knowledge and customer service skills regarding relevant details about primary travel destinations like New York City.

The Solution

Provide simulated challenges and tools to research and learn key elements of a destination.

View the Course

Client: Union Bank of California, N.A.

Course: Frontline Loss Prevention

The Challenge

A web-based learning solution was needed to provide continual learning reinforcement to a wide geographic distribution of employees (tellers and financial services staff) regarding customer fraud and loss prevention.

The Solution

This solution allows employees to identify a range of loss-related activities and practice appropriate actions. Short, simulated practice modules are a key design feature in enabling employees to apply and refine their skills while on the job.

View Module: Identifying the Presenter

View Module: Check Negotiability

25.00 KB

Click to Download