Stepping Up: A Road Map for New Supervisors, Facilitator's Guide, CD-ROM Included

Miki Lane is the founder of MVM Communications and a specialist in human performance improvement and instructional technology.

Wendy Shanken is a senior management consultant and trainer in multicultural communications and supervision.

Marilynne Malkin is a senior performance consultant for MVM Communications with years of experience managing and designing training projects.

Dennis Cavendish is a contractual writer who draws on his experience both as professional editor and writer in the area of business management.