So Smart But...: How Intelligent People Lose Credibility - and How They Can Get it Back

Foreword vii
Don Robert

Introduction xi

1. The Look and Sound of Credibility 1

2. So Smart, But Can’t Tailor the Message to the Audience 13

3. So Smart, But Doesn’t Get It 33

4. So Smart, But Sounds Like She Lacks Executive Presence 49

5. So Smart, But Looks Like He Lacks Executive Presence 73

6. So Smart, But Thinks He Knows It All 89

7. So Smart, But Isn’t a People Person 109

8. So Smart, But Lacks Energy and Passion and Drive 121

9. So Smart, But Has It Out for Some People: How Management Styles Can Cause Compliance Issues 127
with Lloyd Loomis

10. Assessing Your Own Credibility: www.essessnet.com 141

11. Sixteen Mind-Sets: And Five Seminars You Shouldn’t Take 147

12. Parting Thoughts 175

Appendix A: Essessnet Question Sets 177

Appendix B: The Test for Machiavellianism 191

References 193

Acknowledgments 195

The Author 199