The Paradox of Excellence: How Great Performance Can Kill Your BusinessISBN: 978-0-7879-8139-6
Paperback
224 pages
September 2005, Jossey-Bass
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Introduction.
PART ONE: The Story.
The Crisis
Chapters 1-5.
“How Could This Happen?”
Chapters 6-12.
The Way Out
Chapters 13-18.
Victory
Chapter 19-Epilogue.
The Interviews.
PART TWO: The Models.
The Concept.
The Assessment.
The Roadmap for Success.
Acknowledgments.
About the Authors.