Lessons in Learning, e-Learning, and Training: Perspectives and Guidance for the Enlightened TrainerISBN: 978-0-7879-7666-8
Paperback
320 pages
February 2005, Pfeiffer
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Introduction.
1. I Told You Not to Tell Me That.
The case for not “telling” in training—and some
guidelines for doing it if you must.
2. I Wanted to Learn But There Was No Money in It.
Thoughts on the relationship between learning goals and
rewards—and how to design training that helps learners stay
motivated.
3. Teaching What Can’t Be Taught.
The value of knowing what you cannot fix—and understanding
how people really change and what the culture has to do with
it.
4. Knowing Isn’t Doing.
The reasons most e-learning is so bad (and other training, for that
matter)—and five questions to ask to begin to make it
better.
5. Enron Fixes Their Communication Problems.
Thoughts on when to just say no—like when your company asks
for a training course.
6. Sex and Chicken.
The role of nonconscious learning—and how to help adults do
it.
7. I Can’t Remember Whether I Ate the Whole Thing.
On the difference between event memory and procedural
memory—and how practice has to figure in.
8. Sir, Step Away from the Fig Newton.
How what happens in real life undoes training—and what to do
about it.
9. Billy’s Home Run.
Storytelling insights—and how hearing, telling, and living
stories makes for good training.
10. What’s Doing?
The excuses for not doing doing-based training—and how to
avoid them.
11. Pardon Me, I Must Have Misplaced My Stereotype.
The pros and cons of stereotyping—and how to teach people to
do it well.
12. Every Curriculum Tells a Story (Don’t It?).
The problems with most curricula today—and how they inspire a
different way to define the training designer’s job.
13. And We’ll Have Fun, Fun, Fun ‘til Our Company
Takes the e-Learning Away.
Why most e-learning is boring, not fun—and real-world tips
for making it more engaging.
14. I Disagree with the Question.
The importance of getting the questions right—so the rest of
your job is easy.
15. Corporate Dragons.
Why most e-learning you are likely to encounter isn’t very
good—and how to recognize it.
16. Time for AI.
How AI might help when you have a problem that you need a smart
computer to do—like building story-based training
systems.
About the Author.
Index.
Pfeiffer Publications Guide.