The Quality Handbook for Health Care Organizations: A Manager's Guide to Tools and ProgramsISBN: 978-0-7879-6921-9
Paperback
288 pages
March 2004, Jossey-Bass
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“The Quality Handbook for Health Care
Organizations offers students of health care policy and
management a unique opportunity to learn firsthand from one of the
nation’s leading experts in health care quality. Dr.
Dlugacz’s passion for promoting the highest ideals of quality
in health care should inspire future generations of health care
professionals.”
—Alan M. Leiken, chair, Department of Health Care Policy and Management, School of Health Care Policy and Management, School of Health Technology and Management, Health Sciences Center, State University of New York at Stony Brook
—Alan M. Leiken, chair, Department of Health Care Policy and Management, School of Health Care Policy and Management, School of Health Technology and Management, Health Sciences Center, State University of New York at Stony Brook
“This outstanding book combines both the quantitative
aspects of data collection and analysis with the critical human
behaviors that make up a health care institution’s culture.
Only when these two factors combine do true ‘quality’
decisions and patient care result.”
—Stuart R. Levine, author, The Six Fundamentals of
Success
“The Quality Handbook reflects the authors’
combination of technical know-how, years of experience, and the
enthusiasm for the complex challenge of their work.”
—Margaret E. O’Kane, president, National Committee of
Quality Assurance