Instant Case Studies: How to Design, Adapt, and Use Case Studies in TrainingISBN: 978-0-7879-6885-4
Paperback
336 pages
November 2003, Pfeiffer
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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| Download Title | Size | Download |
|---|---|---|
| Chapter 1: Case Studies Uses & Benefits Case Study 1: Sue Weldon, New Supervisor; Case Study 2: Rumors Abound!; Case Study 3: Giving Orders; Case Study 4: Prioritize Training Projects; Case Study 5, Part I: Manager's Role; Case Study 5, Part II: Managers Support Their Own Change; Case Study 5, Part III: Managers Support Associates' Change |
32.54 KB | Click to Download |
| Chapter 2: How to Write a Case Study Case Study Checklist; Case Study Critique Sheet; Customize a Case Study Worksheet; Sample Questions for the Five Types of Case Studies; Facilitator Processing Questions to Promote Learning |
23.73 KB | Click to Download |
| Chapter 4: Adult Learning Case Studies Case Study 6: What's Gone Wrong; Case Study 7: Asking for Trouble; Case Study 8: Security First; Case Study 9: Refresher Training |
20.67 KB | Click to Download |
| Chapter 5: Assertion Case Studies Case Study 10: How Do You Feel?; Case Study 11: Customer Is Calling; Case Study 12: She's All I Need Right Now; Case Study 13: Her Kids Call All the Time; Case Study 14: Staying in Control; Case Study 15: Resolving Differences; Case Study 16: Unresolved Differences; Case Study 17: Situations 1-3 |
28.44 KB | Click to Download |
| Chapter 6: Change Management Case Study 18: New Workflow Process; Case Study 19: Support Person; Case Study 20: Merger Mania; Case Study 21: It's Too Difficult; Case Study 22: This Isn't Fair; Case Study 23: Change Is Never Easy |
37.68 KB | Click to Download |
| Chapter 7: Coaching and Mentoring Case Study 24: You Don't Say!; Case Study 25: Get Back on Track; Case Study 26: Situations 1-3; Case Study 27: Coaching Isn't Doing |
20.95 KB | Click to Download |
| Chapter 8: Customer Service Case Study 28: Personal Job Responsibilities; Case Study 29: Hurry Up!; Case Study 30: What's the Question; Case Study 31: Principles of Customer Service; Case Study 32: Customer Service Standards |
25.09 KB | Click to Download |
| Chapter 9: Diversity Case Study 33: What Do You See?; Case Study 34: What's the Problem?; Case Study 35: Let Me Tell You; Case Study 36: Understanding Us |
20.31 KB | Click to Download |
| Chapter 10: Effective Business Writing Case Study 37: What's Wrong?; Case Study 38: E-Mail Goes Unanswered; Case Study 39: Memo to Staff; Case Study 40: Write It Right; Case Study 41: Pull It All Together |
22.73 KB | Click to Download |
| Chapter 11: Facilitation Case Study 42: Meetings That Matter; Case Study 43: Stay or Stray?; Case Study 44: Side Covnersations; Case Study 45: Space Cadet; Case Study 46: Keeping the Group Together; Case Study 47: Facilitate Meetings with Ease |
24.03 KB | Click to Download |
| Chapter 12: Influencing Case Study 48: How to Get Results; Case Study 49: Just Say "No"; Case Study 50: Influencing Through Questions; Case Study 51: Influencing Decision Makers; Case Study 52: Is Retraining the Right Answer? |
23.42 KB | Click to Download |
| Chapter 13: Needs Assessment Case Study 53: Going Downhill; Case Study 54: Damage Control; Case Study 55: Is This a Sweet Deal?; Case Study 56: Supervisory Development Plan; Case Study 57: Just-in-Time Training |
26.37 KB | Click to Download |
| Chapter 14: New Employee Orientation Case Study 58: A Boring Orientation; Case Study 59: Get Supervisors Involved; Case Study 60: Improvement Needed; Case Study 61: Commitment is Critical; Case Study 62: There's Got to Be a Better Way |
24.10 KB | Click to Download |
| Chapter 15: Supervision Case Study 63: Sue Weldon, New Supervisor; Case Study 64: That's My Job; Case Study 65: Giving Orders; Case Study 66: How to Support Employees; Case Study 67: One Step From Retirement |
24.44 KB | Click to Download |
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