How the Way We Talk Can Change the Way We Work: Seven Languages for TransformationISBN: 978-0-7879-6378-1
Paperback
256 pages
December 2002, Jossey-Bass
|
Acknowledgments ix
Introduction: What Do You Really Want . . . and What Will You Do to Keep from Getting It? 1
Part One: The Internal Languages: Building the New Machine 11
1 From the Language of Complaint to the Language of Commitment 13
2 From the Language of Blame to the Language of Personal Responsibility 33
3 From the Language of New Year’s Resolutions to the Language of Competing Commitments: Diagnosing the Immunity to Change 47
4 From the Language of Big Assumptions That Hold Us to the Language of Assumptions We Hold: Disturbing the Immunity to Change 67
Part Two: The Social Languages: Maintaining and Upgrading the Machine 89
5 From the Language of Prizes and Praising to the Language of Ongoing Regard 91
6 From the Language of Rules and Policies to the Language of Public Agreement 103
7 From the Language of Constructive Criticism to the Language of Deconstructive Criticism 121
Part Three: Carrying on the Work 147
8 Running the Internal Languages 149
9 Running the Social Languages 187
Epilogue: Toward the Transformation Highway: Transcending the Limits of the Information Age 229
The Authors 235
Index 237