Health Care in the New Millennium: Vision, Values, and Leadership

Preface

Acknowledgments

1 Health Care Vision and Values 1

2 Health Care Leadership Challenges 15

3 New Millennium Drivers of Change 39

4 The Challenges of Change 53

5 The Road to Managed Care 71

6 The Global Context 89

7 Big Ugly Buyers 105

8 Consumers: We've Seen the Enemy and It's Helen Hunt 125

9 After the Backlash: Strategies for Survival of Managed Care 135

10 Health Care Providers: The Empire Strikes Back or Strikes Out? 163

11 Leadership and White Space: The Struggle for Strategy Innovation in Health Care 199

12 Health Care in the New Millennium: The Long Boom Meets the Civil Society 213

13 Five Key Leadership Steps 231

About the Author 245

Index 247