Breakaway: Deliver Value to Your Customers--Fast!

Acknowledgments.

The Author.

INTRODUCTION: The Breakaway.

CHAPTER ONE: The Intersection of Speed and Expertise.

The Need for Speed.

Speed to Proficiency.

CHAPTER TWO: Three New Rules for a New World.

Linking Development to Delivery of Value.

Accumulating Experience.

Focusing on Speed.

The Three New Rules.

The Challenge.

CHAPTER THREE: Rule 1: Establish the Proficiency Threshold.

Delivering on the Promise to Customers.

What Is the Proficiency Threshold?

Threshold Proficiency in Action.

Threshold Proficiency and the Value Chain.

Threshold Proficiency and the Back Office.

Initiating the Breakaway.

CHAPTER FOUR: Rule 2: Accelerate the Accumulation of Experience.

How People Really Learn.

The Four Phases of Learning.

Accumulation of Experience Left to Chance.

Managing the Accumulation of Experience.

CHAPTER FIVE: Rule 3: Measure the Cycle Time to Threshold Proficiency.

A New Metric of Human Development.

Measuring the Proficiency Rate.

Revisiting the Learning Curve.

Redefining the Learning Curve.

The Partners of Starbucks.

Staying Grounded.

CHAPTER SIX: Putting It All Together: Orchestrating the Breakaway.

Two Companies, Two Styles.

Six Themes for Speed.

The Breakaway.

CHAPTER SEVEN: The Leadership Agenda: Taking People from Where They Are to Where They Need to Be-Fast.

Creating the Obsession.

Leading the Net Generation.

Attracting the Free Agent Worker.

Bringing Innovation to the Development of People.

Leading the Breakaway.

Notes.

Index.