I Hear What You Say, But What Are You Telling Me?: The Strategic Use of Nonverbal Communication in Mediation

"Ms. Madonik's book has shown me that professionally there is always something beneficial to learn with respect to modern persuasion tactics. The judiciary, lawyers, and mediators will reap a significant gain through the reading of this book."
—The Honourable Mr. Justice Ronald E. Stauth, Ontario Court of Justice (Family Division)

"This book details an excellent set of nonverbal techniques to help mediators resolve conflicts and break impasses. It also presents negotiators with the tools to gain a strategic advantage during their next negotiation."
—John Barkai, professor, University of Hawaii School of Law

"This book gives mediators a promising array of insights and tools, drawn from Barbara Madonik's background in communications, for building understanding and improving rapport in mediation. It will be especially helpful to lawyers/mediators whose focus has been on content and advocacy and who now wish to develop greater sensitivity and skill in interpersonal communication in the specific context of mediation."
—David G. Price, lawyer and mediator, chair, Alternative Dispute Resolution Section, Canadian Bar Association (Ontario)

"Barbara Madonik has created a very helpful and much-needed exploration of the hidden dimensions of mediation. Her sensitivity to all of the complicated nuances of nonverbal communication is well expressed in this book. Mediators will find both practical guidance and a new set of tools for understanding the interpersonal dynamics of the mediation process."
—David A. Hoffman, attorney, mediator, and arbitrator, member, Hill & Barlow, P.C.

"Ms. Madonik provides the tools to access a whole new dimension in mediation. Her book should be required reading for every mediator who desires to reach and respond to parties more effectively."
—Melissa Janis, president, Dovetail Solutions, LLC