Streamlining Health Care Operations: How Lean Logistics Can Transform Health Care Organizations

Preface

Acknowledgments

About the Author

1 Introduction 1

2 The Value of the Employee 9

3 Access: An Elusive Paradox 23

4 Quality: A Systematic Approach 37

5 Creativity: An Environment for Exponential Growth 53

6 Human Resources: The Critical Component 67

7 Purchasing: A Dynamic Model 83

8 Strategic Technology Assessment: Not Just an Acquisition 111

9 Utilization Management Within Technology Assessment 127

10 Equipment Service: Balancing Quality and Control 143

11 Major Projects: Cost-Effective Expansion and Growth 167

12 Reimbursement and the Business Office: Functions for Success 187

13 Consultants: Less Is More 203

14 Special Concerns: Drive Out Waste 215

Recommended Readings 237

Index 239