What Smart Trainers Know: The Secrets of Success from the World's Foremost Experts

Introduction vii

Part One: Strategic Training and Development 1

1 Shifting from Training to Performance 3
James C. Robinson and Dana Gaines Robinson

2 Trends and the Profession 14
Joe Willmore

3 HRD in the Internet World 22
Patricia A. McLagan

4 Learning Organizations 37
Michael J. Marquardt

5 Change Management 47
Jay A. Conger

6 What Smart Trainers Should Know About Organizational Culture 54
Edgar H. Schein

7 Legal Issues for Training and Development 61
Linda Byars Swindling

Part Two: Assessment and Evaluation 71

8 How to Conduct a Needs Assessment that gets Results 73
Seth N. Leiber, Ann W. Parkman, and Karen VanKampen

9 The Intervention Questionnaire 82
Judith A. Hale

10 Performance Analysis: Testing the Waters 96
Allison Rossett and Catherine Tobias

11 The Art and Science of Competency Modeling 107
Richard Lepsinger and Anntoinette Lucia

12 The Four-Level Evaluation Process 122
Donald L. Kirkpatrick

13 the Return on Investment (ROI) Process 133
Jack J. Philips and Patricia Pulliam Phillips

14 Transfer of Learning to Performance 160
Mary L. Broad

15 Developing and Conducting a Legally Defensible Performance Appraisal 176
Gary P. Latham and Deborah L. MacKenzie

Part Three: Training and Development Design 187

16 The Future of Instructional Design 189
William J. Rothwell

17 What Every Smart Trainer Should know about Learning 202
Maxine Arnold Dalton

18 What we know about Adult Learning 210
Ron Zemke and Susan Zemke

19 Designing Effective Training Programs 218
Karen Lawson

20 What I’ve Learned: The Picture is Bigger than you Think! 233
Bob Pike

21 Motivation in the Learning Environment 238
Larry Froman

Part Four: Training and Development Methods 249

22 Facilitating Active Learning 251
Mel Silberman

23 Transform the Person, Not the Behavior 259
Robert Hargrove

24 Involve your Learners: Enhance your Training 268
Fran Rees

25 Training Games and Activities 275
Sivasailam “Thiagi” Thiagarajan

26 What Smart Trainers know about Self-Directed Learning 292
George M. Piskurich

27 Guaranteed Results with Multimedia and Online Training and Education 316
Kevin E. Kruse

28 Applications of Communication Technology in Training and Education 316
Zane L. Berge

Part Five: Employee and Organizational Development 325

29 Diversity: The Right Competitive Strategy for a Changing World 327
Julie O’Mara

30 Learning to Lead 339
James M. Kouzes and Barry Z. Posner

31 Approach Team Training One Step at a Time 352
Lorraine L. Ukens

32 Strategic Employee Development Planning 363
Robert O. Brinkerhoff and Nicholas A. Andreadis

33 Self-Directed New Employee Orientation 375
Jean Barbazette

34 Mentoring to a “T” 382
Beverly Kaye and Marilyn Greist

35 The Critical Importance of Rewards and Recognition in the 21st Century 391
Barbara A. Glanz

Contributors 406

About the Editor 412

Name Index 413

Subject Index 419