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Textbook
Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service ExcellenceISBN: 978-0-7879-5251-8
Paperback
176 pages
July 2000, ©2000, Jossey-Bass
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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KRISTIN BAIRD's 20 years experience as a health care marketing and communications consultant, administrator, and registered nurse have shaped a keen understanding of customer service from a variety of perspectives. A facilitator, speaker, and writer, Ms. Baird conducts focus groups and management training sessions on a variety of health care issues.
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