Total Customer Satisfaction: A Comprehensive Approach for Health Care ProvidersISBN: 978-0-7879-4392-9
Paperback
400 pages
December 1998, Jossey-Bass
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STEPHANIE G. SHERMAN is executive vice president of ManagementHouse, Inc. and is the author of Make Yourself Memorable, which wasadopted by the Newbridge Executive Program.
V. CLAYTON SHERMAN is the author of the bestselling Jossey-Bassbook Creating the New American Hospital.
V. CLAYTON SHERMAN is the author of the bestselling Jossey-Bassbook Creating the New American Hospital.
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