The Reinventing Government Workbook: Introducing Frontline Employees to Reinvention

ISBN: 978-0-7879-4100-0

Paperback

128 pages

August 1998, Jossey-Bass

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Description
Table of Contents
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Introduction.

Module I: Clarifying Your Purpose.

Principle 1. Customer-Driven Government: Meeting the Needs of theCustomer, Not the Bureaucracy.

Principle 2. Mission-Driven Government: Transforming Rule-DrivenOrganizations.

Principle 3. Anticipatory Government: Prevention Rather ThanCure.

Module II: Enhancing Your Performance.

Principle 4. Results-Oriented Government: Buying Outcomes RatherThan Inputs.

Principle 5. Competitive Government: Injecting Competition intoService Delivery.

Principle 6. Enterprising Government: Earning Rather ThanSpending.

Module III: Shifting Your Locus of Control.

Principle 7. Decentralized Government: From Hierarchy toParticipation and Teamwork.

Principle 8. Community-Owned Government: Empowering Rather ThanServing.

Module IV: Increasing Your Leverage.

Principle 9. Catalytic Government: Steering Rather ThanRowing.

Principle 10. Market-Oriented Government: Leveraging Change Throughthe Market.