Revolutionizing Workforce Performance: A Systems Approach to Mastery

"This book is definitely about the right subjects, for the rightaudiences, and about the right issue--achieving breakthroughs inworkforce performance. Senior executives should read this importantdocument." (A. William Wiggenhorn, President, MotorolaUniversity)

"Senior executives must become involved with the lessons in thisbook to achieve breakthroughs in workforce performance. Theirleadership will result in a sustainable competitive advantage."(Victor E. Millar, President and CEO, AT&T Solutions)

"Everyone talks about performance improvement. Jack Bowsherexplains in this book how to make it happen within the entireorganization. HR executives should take a leadership role." (UrsulaF. Fairbairn, Executive Vice President, Human Resources andQuality, American Express Company)

"Bowsher challenges all of us to share in a new management systemfor achieving breakthroughs in workforce performance. This book isa must-read for members of the training and performancecommunities." (John W. Humphrey, CEO, The Forum Corporation, Chairof ASTD, Founder, Instructional Systems Association (ISA))

"Every major government agency at the city, state, and federallevel should focus on breakthroughs in workforce performance. Thisbook will help you to do just that." (Charles A. Bowsher, RetiredComptroller General of the United States)

"Every manager and director of training should read this bookbecause it includes a management system that will enable chieftraining officers to have a working partnership with seniorexecutives and additional funding for new performance systems."(Jerold V. Tucker, Chief Training Officer, GTE)

"This book will greatly influence the work of training andperformance professionals as well as the companies that serve thisindustry. (John J. Splavec, Partner, Andersen Consulting)