Steps to the Future: Fresh Thinking on the Management of IT-Based Organizational Transformation

Preface.

The Authors.

1. The Right Stuff: An Introduction to New Thinking About ITManagement. (Christopher Sauer, Phillp W. Yetton)

Part One: The Traditional Solutions

2. False Prophecies, Successful Practice, and Future Directions inIT Management. (Phillp W. Yetton)

3. A Professional Balancing Act: Walking the Tightrope of StrategicAlignment. (Janice M. Burn)

4. The Pathology of Strategic Alignment. (Christopher Sauer, JaniceM. Burn)

Part Two: Competencies of IT-Enabled Organizational Change.

5. IT-Enabled Organizational Change: New Developments of ITSpecialists. (M. Lynne Markus, Robert Benjamin)

6. At the Heart of Success: Organizationwide ManagementCompetencies. (V. Sambamurthy, Robert W. Zmund)

Part Three: Process Change.

7. Against Obliteration: Reducing Risk in Business Process Change.(Robert D. Galliers)

8. The Real Event of Reengineering. (Jane Craig, Phillp W.Yetton)

Part Four: New Interpretations.

9. The Paradoxes of Transformation. (Daniel Robey)

10. Joint Outcomes: The Coproduction of IT and OrganizationalChange. (Rod Coombs)

11. Improvising in the Shapeless Organization of the Future.(Claudio U. Ciborra)

12. The Paths Ahead. (Christopher Sauer, Phillp W. Yetton)

Index.