When Push Comes to Shove: A Practical Guide to Mediating DisputesISBN: 978-0-7879-0161-5
Hardcover
320 pages
November 1995, Jossey-Bass
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 15-20 days delivery time. The book is not returnable.
|
||||||
Preface xi
The Author xvii
A Brief Introduction to Mediation 1
1 Starting Out: The Key Concepts of Mediation 3
2 Using the Conflict Grid to Analyze Disputes and GenerateSolutions 23
3 Preparing to be a Mediator 45
Step One: First Contact 53
4 Orienting the Parties 55
5 Arranging the Meeting Space 65
Step Two: The Opening Meeting 73
6 Conducting the First Meeting 75
Step Three: The Caucus Process 89
7 Conducting Separate Meetings 91
8 Learning by Example: Two Caucus Stories 111
9 Generating Solutions and Drafting a Trial Agreement 123
Step Four: Joint/Shuttle Meetings 131
10 Planning the Next Round 133
11 Using the SOS Model (Summaries-Offers-Summaries) 137
12 Resolving Impasses 147
Step Five: Closing 163
13 Testing the Agreement 165
14 Putting the Agreement in Writing 171
15 Wrapping up the Process 187
Variations 193
16 When Interpersonal Peacemaking is Needed 195
17 When Face-to-Face Meetings Won't Work 209
18 When Informal Mediation Can Help 213
Epilogue: The Mediator's Calling 219
Resources 223
A Communication Skills Review 225
B Sample Ground Rules and Forms 237
C Ethical Standards 243
D Mediation of Disputes Involving Domestic Violence 247
E Professional Organizations 251
F Cases 253
G Exercise Feedback 265
Quick Reference Checklist 285
Notes 291
Index 295
The Author xvii
A Brief Introduction to Mediation 1
1 Starting Out: The Key Concepts of Mediation 3
2 Using the Conflict Grid to Analyze Disputes and GenerateSolutions 23
3 Preparing to be a Mediator 45
Step One: First Contact 53
4 Orienting the Parties 55
5 Arranging the Meeting Space 65
Step Two: The Opening Meeting 73
6 Conducting the First Meeting 75
Step Three: The Caucus Process 89
7 Conducting Separate Meetings 91
8 Learning by Example: Two Caucus Stories 111
9 Generating Solutions and Drafting a Trial Agreement 123
Step Four: Joint/Shuttle Meetings 131
10 Planning the Next Round 133
11 Using the SOS Model (Summaries-Offers-Summaries) 137
12 Resolving Impasses 147
Step Five: Closing 163
13 Testing the Agreement 165
14 Putting the Agreement in Writing 171
15 Wrapping up the Process 187
Variations 193
16 When Interpersonal Peacemaking is Needed 195
17 When Face-to-Face Meetings Won't Work 209
18 When Informal Mediation Can Help 213
Epilogue: The Mediator's Calling 219
Resources 223
A Communication Skills Review 225
B Sample Ground Rules and Forms 237
C Ethical Standards 243
D Mediation of Disputes Involving Domestic Violence 247
E Professional Organizations 251
F Cases 253
G Exercise Feedback 265
Quick Reference Checklist 285
Notes 291
Index 295
Related Titles
More By This Author
Organizational Development
.png){kind=small}
Join An E-mail ListLearn about the latest products, events, offers and content. |
