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The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions

Barbara A. Gutek
ISBN: 978-0-7879-0101-1
Hardcover
336 pages
August 1995, Jossey-Bass
List Price: US $50.00
Government Price: US $32.00
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BARBARA A. GUTEK is head of the Department of Management and Policy at the University of Arizona. Her previous books include Women and Work (with V. Nieva, 1981), Sex and the Workplace (Jossey-Bass, 1985), and Women's Career Development (with L. Larwood, 1987).

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