Communicating for Results in Government: A Strategic Approach for Public Managers

Foreword.

Part One: Understanding Communication in Public Management.

1. Why Communication Is So Crucial to Government Success.

2. Recognizing and Overcoming Barriers to EffectiveCommunication.

3. Applying a Strategic Model to Government Communication.

Part Two: Communicating with Key Audiences to Achieve PublicManagement Results.

4. Relating to Administrative Superiors and ElectedOfficials.

5. Strengthening Exchanges with Subordinates.

6. Improving Relationships with Colleagues and OtherAgencies.

7. Communicating with Government's Publics.

Part Three: Crucial Issues in Government Communication.

8. Communicating During Crises.

9. Communicating Ethically in Government: Issues andGuidelines.

10. Improving Communication Skills.