Conversation and Technology: From the Telephone to the Internet

"'Postmodern babble has done little to help us understand how contemporary communication technologies have changed our world. This book fills a crucial gap in our knowledge by sticking to a focus on how ordinary people actually interact with these technologies. Using the insights of conversation analysis in an easy to understand way, this impressive volume will be required reading for students of work, technology, organizations and cultural studies." David Silverman, Professor Emeritus of Sociology, Goldsmiths' College, London