Veterinary Practice Management , 3rd Edition

Author Biographies viii

1 Starting up in Practice 1
John Gripper

2 General Tips 7
John Bower

3 The Practice Premises 11
John Bower

4 The Pet Care Centre 17
John Bower

5 Client Meetings 19
John Bower

6 Involvement in the Local Community 23
John Bower

7 The Receptionist and the Nurse 26
John Bower

8 Veterinary Nurse Clinics 35
John Bower

9 The Veterinary Surgeon 39
John Bower

10 Staff Motivation 45
John Bower

11 Staff Training 49
John Bower

12 Staff Appraisal 52
John Bower

13 Interview Techniques 57
John Bower

14 Partner’s Responsibilities 60
Dixon Gunn

15 Retirement 66
John Gripper

16 The Practice Manager 73
John Bower

17 The Practice Manual 79
John Bower

18 Business Marketing 87
Peter Gripper

19 Record Keeping 97
Dixon Gunn

20 Stock Control 102
Dixon Gunn

21 Computers in Practice 107
Peter Gripper

22 The Business Plan 116
John Gripper

23 Understanding Practice Accounts 121
John Gripper

24 Budget Forecasts and Performance Monitoring 134
John Gripper

25 Capital Budgeting 138
John Gripper

26 The Ins and Outs of Cash Flow 143
Dixon Gunn

27 Management Accounts 151
Dixon Gunn

28 Construction of a Fee 158
Dixon Gunn

29 Securing Income 162
Dixon Gunn

30 Buying a Property 166
John Gripper

31 A Tax on Income 173
Dixon Gunn

32 Value Added Tax 177
John Gripper

33 PAYE and National Insurance 182
John Gripper

34 Insurance and Pensions 186
John Gripper

35 Pharmacy 194
Peter Gripper

36 Health and Safety and COSHH (Control of Substances Hazardous to Health) 201
Peter Gripper

37 Employment Law 208
John Gripper

38 Limited Companies 216
John Gripper

39 Buying and Selling a Partnership 219
Dixon Gunn

40 Payment by the Incoming Partner 226
Dixon Gunn

41 Valuation of Goodwill 231
John Gripper

42 Partnership Contracts 237
John Gripper

Index 249