Total Quality Management BlueprintISBN: 978-0-631-19577-1
Paperback
296 pages
October 1999, Wiley-Blackwell
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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List of Figures.
List of Tables.
Preface.
Glossary of Terms.
1. Total Quality Management: An Introduction.
2. The Received Wisdom on Total Quality Management.
3. The Role of Management in Total Quality Management.
4. Business Process Management.
5. Quality Management Systems.
6. Quality Management Tools and Techniques.
7. Teams and Teamwork.
8. Assessment of Progress.
9. The Introduction of Total Quality Management.
10. Total Quality Management Summary.
Index.
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