Unlocking Public Value: A New Model For Achieving High Performance In Public Service OrganizationsISBN: 978-0-471-95945-8
Hardcover
208 pages
September 2006
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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Introduction ix
Preface xiii
Chapter 1 The Public Sector Squeeze 1
Chapter 2 Zeroing In on Outcomes 19
Chapter 3 Why Is It So Hard to Measure Public Value? 43
Chapter 4 Defining Value 61
Chapter 5 Measuring and Analyzing Public Service Value 83
Chapter 6 Driving Results 111
Chapter 7 The Key to Unlocking Public Value 133
Appendix Public Service Value Methodology 143
Notes 169
Bibliography 175
About the Authors 179
Index 183
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Public Administration & Management
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