Benchmarking: A Signpost to Excellence in Quality and Productivity + WorkbookISBN: 978-0-471-95891-8
Hardcover
326 pages
November 1995
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Preface.
Introduction.
Aspects and Categories of Benchmarking.
Implementation of Benchmarking.
Stage 1: Decide What to Benchmark.
Stage 2: Identify Benchmarking Partners.
Stage 3: Gather Information.
Stage 4: Analyze.
Stage 5: Implement for Effect.
From Benchmarking to Benchlearning.
Bibliography.
Index.
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General Management
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