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Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems

ISBN: 978-0-471-94283-2
Hardcover
304 pages
January 1995
List Price: US $173.00
Government Price: US $110.72
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Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems (0471942839) cover image
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 15-20 days delivery time. The book is not returnable.

A Language for Process and Quality Management.

Writing Procedures and Instructions.

Structuring and Coordinating Processes.

Process Analysis.

Compliance and Creativity.

Designing Processes for Change.

Putting it Together.

Appendices.

References.

Glossary.

Index.

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by Helmut Krcmar (Editor), Niels Bjørn-Andersen (Editor), Ramón O'Callaghan (Editor)
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