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Benchmarking: A Signpost to Excellence in Quality and Productivity

ISBN: 978-0-471-94180-4
Hardcover
208 pages
March 1994
List Price: US $185.00
Government Price: US $118.40
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Preface.

Introduction.

Aspects and Categories of Benchmarking.

Implementation of Benchmarking.

Stage 1: Decide What to Benchmark.

Stage 2: Identify Benchmarking Partners.

Stage 3: Gather Information.

Stage 4: Analyze.

Stage 5: Implement for Effect.

From Benchmarking to Benchlearning.

Bibliography.

Index.
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