Global Information Technology Outsourcing: In Search of Business Advantage

Acknowledgements

Introduction

Chapter One: Overview

Chapter Two: Global Trends and Practices: An Assessment

Chapter Three: Case Studies in Mega-Contracting (A) South Australia and Dupont

Chapter Four: Case Studies in Mega-Contracting (B) British Aerospace and UK Inland Revenue

Chapter Five: Proven Practices in Evaluating and Negotiating IT Outsourcing Deals

Chapter Six: Making IT Sourcing Decisions: A Framework

Chapter Seven: Preparing for Outsourcing: Risk Mitigation for Business Advantage

Chapter Eight: Preparing for Outsourcing: The Core IT Capabilities Framework

Chapter Nine: Managing Stakeholder Relationships Across Six Phases

Chapter Ten: In Conclusion: Future Outsourcing

Notes

Appendix A 1999/2000 Survey Findings From the USA and UK

Appendix B Case Studies Profiles

Guide to Authors' Publications on IT Outsourcing

Index