Soft Systems Methodology: Conceptual Model Building and Its Contribution

Foreword by Mike Duffy.

Preface.

Preamble.

Models and Methodology.

Basic Principles of HAS Modelling.

Selection of Relevant Systems.

Business Process Re-engineering.

The Consensus Primary Task Model.

CPTMFormulation Using Wider-system Extraction.

CPTMAssembly Using the Enterprise Model.

Application to Training Strategy and HR.

Generic Model Building.

Conclusions.

Appendix 1: The Albion Case.

Appendix 2: Exercises.

Appendix 3: The Development of the United Kingdom's Single Army Activity Model and Associated Information Needs and its Relationship to Command and Control.

Appendix 4: An Overview of Soft Systems Methodology.

Appendix 5: Example of Applying Information Analysis Method to Airspace Control Function.

Appendix 6: Examples of Product to Information Category Mapping.

References.

Index.