Wiley Pathways Healthcare Management: Tools and Techniques for Managing in a Health Care Environment

Part I: Stepping Into Management 1

1. Meeting the Challenge 1

2. Doing the Right Thing 32

Part II: Organizing 52

3. Organizing the Workplace 52

4. Managing Teams 90

5. Managing Resources 121

Part III: Planning and Controlling 163

6. Managerial and Supervisory Planning 163

7. Keeping Things in Check 187

8. Making Major Choices 212

Part IV: Leading and Influencing 244

9. Leading Others 244

10. Motivating Others 278

11. Change Leadership in the Workplace 308

12. Communicating 339

Endnotes 377

Glossary 391

Index 414