Case Studies in Performance Management: A Guide from the Experts

Acknowledgements.

About the Contributors.

Foreword.

1. Performance Management.

2. LubeOil:  Shaping Business Today and in the Future.

3. HomeHealth:  Delivering Activity-Based Costing.

4. SuperDraft: Activity-Based Costing/Management and Customer Profitability.

5. Canaraus: Performance Management—The New Ammunition for Armed Forces.

6. Standard Loan: Interest in Activity-Based Costing Rates High.

7. Sierra Trucks: Trucking along with Activity-Based Cost/Management.

8. Sierra Trucks: Implementing Real Activity-Based Budgeting.

9. Wendals Foods: Managing Customer Profitability with Activity-Based Costing Information.

10. Veri Glass: See Clearly with Activity-Based Costing?

11. ABC Airways: Implementation Lands Millions in Process Improvement Savings.

12. Power & Light: Gets A Charge Out of Activity-Based Costing/Management.

13. OBOK Food Company: Right Ingredients Cook Up Savings.

14. Veterans Benefits: Discovering the cost of Doing Business Using Activity-Based Costing.

Appendix.

Final Thoughts.

Resources.

Glossary.

Index.