Ultimate Performance: Measuring Human Resources at Work

Preface vii

Introduction ix

CHAPTER 1 Imperatives of Metrics 1

CHAPTER 2 A Path to Alignment 15

CHAPTER 3 Supporting Human Capital Decision Making 23

CHAPTER 4 Employee Assets and Contribution 35

CHAPTER 5 Employee Contribution to Risk 47

CHAPTER 6 The Employee Lifecycle—A Metrics Roadmap from the C-Level 59

CHAPTER 7 Missions, Objectives, and Metrics 71

CHAPTER 8 Measuring Staffing—A Better Approach to Hiring Metrics 93

CHAPTER 9 Beyond Hiring—Metrics for Employee Development and Retention 113

CHAPTER 10 Succession Planning and Internal Mobility 141

CHAPTER 11 Current Measurement Practices—Lessons from the Field 169

CHAPTER 12 Case Studies—Metrics in Action 189

CHAPTER 13 Human Capital and Organizational Performance 207

CHAPTER 14 HR Outsourcing and Metrics 221

CHAPTER 15A Practical Guide to Building Your Ultimate Dashboard 235

Conclusion 253

References 259

About the Contributing Authors 263

Index 267