Textbook

Employee Management and Customer Service in the Retail Industry

ISBN: 978-0-471-72324-0

Paperback

208 pages

List Price:	US $140.95
Government Price:	US $105.56
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Detailed information on how to write a job description, the processes of analyzing resumes, conducting employment interviews and background checks, as well as how to make a job offer to the top applicant.
Coverage of federal employment laws and regulatory agencies.
Discussion of workplace pitfalls such as discrimination, sexual harassment, competition between workers, unhappiness in the workplace, new-employee challenges, drug abuse, the health-versus-rights debate, personality conflicts, and the impact of technology on employees’ privacy rights.
Coverage of labor unions, their representatives and grievance investigation procedures.
A thorough coverage of employee benefits-both financial and lifestyle related.
Creative ways to introduce morale-boosting changes to a department or sales force that may be struggling.
Examples of new customer-service trends in retail stores that are turning heads.
Chapter summary and discussion questions at the end of every chapter.