|
Textbook
Process Improvement and Quality Management in the Retail IndustryISBN: 978-0-471-72323-3
Paperback
256 pages
August 2005, ©2006
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
|
||||||
- Summary with discussion questions follow each chapter.
- Provides a brief history of the search for quality.
- Discussion of customer relationships-outlining eight companies’ experiences in researching their customers, compiling and using data to create products and services that satisfy expectations and managing day to day customer contact.
- Coverage of the importance of satisfied workers.
- Discussion of effective management of work teams.
- Coverage of managing and cultivating effective relationships with vendors and suppliers.
- Overview of companies that take the lead in publicly important areas—from environmental concerns and social activism, to educational and artistic philanthropy, and volunteer programs for employees.
- Data collection and a variety of quality-related measurements are explained.
Related Titles
More By These Authors
Retailing
Resources for
Instructors
Contact a Wiley Sales Rep
Find Your Rep
Resources for
Students
Read an Excerpt
.png){kind=small}
Join An E-mail ListLearn about the latest products, events, offers and content. |
