Essentials of Business Process OutsourcingISBN: 978-0-471-70987-9
Paperback
230 pages
March 2005
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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Preface.
1. The BPO Revolution.
2. Identifying and Selecting the BPO Opportunity.
3. Identifying and Managing the Costs of BPO.
4. Vendor Selection and Contracting.
5. Managing BPO-Related Change.
6. Infrastructure Considerations and Challenges.
7. Business Risks and Mitigation Strategies.
Index.