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Essentials of Business Process Outsourcing

ISBN: 978-0-471-70987-9
Paperback
230 pages
March 2005
List Price: US $55.00
Government Price: US $28.05
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Essentials of Business Process Outsourcing (0471709875) cover image
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Preface.

1. The BPO Revolution.

2. Identifying and Selecting the BPO Opportunity.

3. Identifying and Managing the Costs of BPO.

4. Vendor Selection and Contracting.

5. Managing BPO-Related Change.

6. Infrastructure Considerations and Challenges.

7. Business Risks and Mitigation Strategies.

Index.

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