Managing, Controlling, and Improving Quality

·         Accessible presentation:  Algebra-based, uncomplicated equations, and each topic is explained effectively. Example problems and thorough solutions help students who are new to the topic. Accessible to students in business and technology curricula, but rigorous enough for engineering students.

·         Mini-Cases at the beginning of each chapter help motivate student interest and understanding of the importance and value of quality management tools and techniques.

·         Software implementation: Both Minitab and SPC XL are used within the book to demonstrate modern software implementation of statistical methods in quality control and improvement. Samples of output and tips for using the software are included.

·         Examples and exercises demonstrate a broad range of applications, and are presented at a diverse level to allow students to start at a level accessible to them, making it possible to build upon their skills with further problems.

·         Conversational tone appeals to students.

·         Appropriate depth and breadth of coverage:  The subject of quality management and control is covered in depth.

·         Six sigma and DMAIC: Presents in detail six sigma and the define, measure, analyze, improve, and control (DMAIC) process for quality improvement and implementation.

·         Designed experiments: Demonstrates the value of designed experiments as a quality improvement tool.

·         Workplace implementation is addressed.